Customer Data/Privacy (GDPR)
Requesting customer's data, Tracking cookies - how to stop them, Cookies disclaimer - how to enable/disable
Requesting customer's data
With the new regulation, all customers have the right to receive a copy of all their personal data stored and processed by you. You should give your users a way to request or delete their data. For example, create a form on your website where customers can request their data.
When a customer requests his data, you should give him a copy of all personal data that you have of him. This can be data stored in different locations (like your autoresponders, information in CRMs or his data in our platform). To request the available personal data that is stored on our servers, go to Website Settings -> Cookies & Privacy -> Request Customer Data at the very bottom. Within 72 hours we will provide you with all the data that we have for the specific customer (identified by email) on your website. You can then provide that data in addition to all other data that you might have collected via third-party services.
Note: When requesting a data deletion it might take up to 60 days for the complete removal from all platform's systems.
Tracking cookies - how to stop them
We've created a special System popup that allows your website visitors to disable the tracking cookies from the builder. You can find them when you link a popup.
The click would trigger a popup with the option to disable/enable the tracking cookies initiated from the website builder.
Note: That setting will only disable the website builder's tracking and NOT any other tracking software on the website.
Cookies disclaimer
How to enable/disable?
Enabling a cookie disclaimer is super simple. Go to Advanced Settings and enable the Cookie Disclaimer for the website.
You can add a button text and link to your Cookie Policy page and text for the Accept button on the website.